SHIPPING & DELIVERY

PLEASE ALLOW 12 HOURS FOR THE ORDER TO PROCESS

Shipping

All orders ship within 2-3 business days after being received. We do not ship on Saturdays and Sundays. All orders are shipped through USPS or UPS. Shipping rates are calculated with a shipping calculator at checkout. Orders over $100.00 are eligible for free standard shipping within the contiguous US to all 48 states. Once the order is shipped, a notification email will be sent to the email provided by the customer within 24 hours.

Delivery

All orchid, plant and flower orders are hand delivered directly. Please read our no-contact delivery policy. Deliveries are only available when less than 35 miles from Downtown Los Angeles(Lee's Orchids; Flora Clay Headquater). Free delivery is offered with minimum order of $100.00 less than 20 miles from Downtown Los Angeles(Lee's Orchids; Flora Clay Headquater). Delivery time frame is between 9am to 3:30pm. When the order is under $100.00 and delivery is between 20 and 25 miles, extra delivery charge may apply. For same day delivery, please contact us directly (213) 627-8880.

If no one is available to receive at the time of delivery, both sender and recipient will be contacted for further instruction. When both cannot be contacted more than 15 minutes, order will be returned to Lee's Orchids; Flora Clay Headquater and will be only available for pick up. If the order is not picked up for more than one week, the quality of the product may degrade and possibly get disposed. In this case, refund and exchange will not be accepted.

For information, please contact us at info@floraclay.com.

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